Covid-19 Update: Monday 6th April 2020
We hope you are keeping safe and well. As you will have guessed, unfortunately, and unavoidably, Covid-19 has closed our doors for the time-being. However, please rest assured, we are doing everything we can to accommodate your booking. The plan is to re-open as soon as it is safe to do so but, due to the ever-changing circumstances, it is hard to predict when that might be.
Therefore we are recommending the following approaches:
Bookings for events before 31st May – realistically we feel these will not go ahead and have cancelled all bookings up until the end of May 2020. We have offered postponements at no extra cost, to provide something to look forward to in the future. If rescheduling has been impossible we have offered refunds.
Bookings for events from 1st June – given the constantly changing situation, it is hard to predict exactly when we will be up and running again. Therefore, we are touching base with people 2 months before their event to discuss any special circumstances, and suggest we make a final decision 4 weeks in advance when we will be as fully informed as might be possible. If we agree that it is unlikely that your event can proceed, we will do everything we can to find you a suitable new date, and if that is not possible, offer a refund.
New Enquiries – we welcome new enquiries. For events before 1 October we are asking for a deposit of only 30%, instead of 50%, to secure the date in the diary, and will review these events with you in line with the above. Our usual terms and conditions apply to all events on or after 1 October 2020.
We are closely following government advice and monitoring this unprecedented situation very carefully, and do appreciate how challenging it is for everyone. Please know that we are here to help and reassure you during this period. We have experience of managing uncertain opening dates from our 18 month refurbishment in 2016/17 so please feel free to reach out to us if you have any concerns.
Our staff are working remotely and can be contacted on email@example.com. You can also leave a message on 020 8348 8716 although please note our response may be a little slower.
Take care and stay safe,
The Lauderdale House team